Frequently asked questions

Go through some of the most asked questions below. We might just have the answers to your most valuable questions.

Contact us


Why wait?Reach out.

What is a product feed? A product feed is the list of products that you carry on your site with  options or attributes describing them. These attributes contain anything from the color, manufacturer, material and the size of each product.

What if I do not have a feed?
That should not be a problem, we can create one for you by crawling your site to generate the right information for your feed. We use our own software to get the product feed from your website.

What is the difference between crawl and scrape?Crawling is essentially what companies such as Google, Yahoo, MSN and others do, gathering any kinds of information regardless of what information they are looking for.Scraping is generally more targeted at certain websites, looking for specific information, e.g. for price comparison, so that the methodology and software are different.

What are the benefits of becoming a partner agency?We believe in partnerships. Therefore, WakeupData offers service discounts of up to 30% and gives 50% discount for any tech support request to all its partners.

What if I am missing data in my existing feed?We can use our scraping software to go through your website and help you add the information you need.

What does supercharge service involve?Supercharge is our state-of-the-art data enrichment product for adding more data to your feed. Add additional images, brands, extra product information, stock values and even details about your product variants straight from your website.The service also allows you to merge your desired data for easier marketing purposes, insert any missing data and add it to your current feed.

What does your Expand product involve?Expand is our add-on service that allows you to advertise and push your products onto more channels than just your connect service. It also allows further customization of your feed for these channels.

What does Recon service involve?Recon is a product that allows you to scout out your competition and gain valuable information by having us gather information on their website and giving you up-to-date statistics on how well you compare to your competition.

What does the Connect service involve?Connect is our entry level product. It allows you to import your data feed to our platform and have it set up to be viable for websites such as Google Shopping. It also allows you to have your data feed customized to your needs.

What is the Crawl service?WakeupData Crawl allows you to go through a desired website, find and extract information you like while creating new data based on product variants or other available details.

Is there a limit of products I can import and export?There is a standard limit of 20.000 products per import. There is a small fee for products over this amount.

What format should my import be in?We support a wide range of formats such as .csv, .tsv .xml . We even support less standard formats such as FTP, CDATA and others.

What is the difference between WakeupData and other feed tools or providers?WakeupData offers a graceful simplicity in otherwise complex areas. We have a different approach to handling data, focusing on delivering quality over quantity, understanding our customer’s goals and assisting them on their journey to success.Compared to other feed tool providers, we take a personal approach to each piece of data and deliver it to the right channel in a seamless way, focusing on the best practices in each industry and shaping the content in the best way possible.We believe we are the data integration tool that will not only help you sell more, but will also focus on making sense of your data and bringing it to life. WakeupData is a trustworthy partner that will help you stand out on any desired channel.

Can I use the platform myself?At the moment you are supported by our success managers who make any requests you have happen for you. The plan for the future is to have a fully autonomous and easy-to-use system for you to be able to manage your data feeds yourself with grace, elegance and the ability to make the changes you want whenever you need.

Why is product data management important?Product feed management is vital in order for you and your business to become visible and stand out from the competition.Not only is a product feed needed for you to advertise on websites such as Google market and Pricerunner but it is also important for your advertisement to be effective and for you to effectively market your products to the customers via optimizing your feed.

How often do feeds update and how much time is required?It depends entirely on the schedule we agree upon to fetch your data. The standard schedule is once per day every night, but we are very flexible.

What if I want to submit to a comparison channel that is not stated on your website?We would be happy to help, please contact us and let us know which channel you want to get listed.

WakeupData helps Kaufmann sell more.