WakeupData joins Channable! 

Will my feed change in terms of feed output and performance?

The simple answer is NO!

The goal of migrating your present WakeupData setup to Channable is to make as few changes as feasible for you as a user while simultaneously preserving the feed output. The migration will be a one-to-one match with your current arrangement.

We may, of course, discuss improving the configuration as we migrate if needed, but otherwise, you will continue to receive the same high-quality output from Channable as before.

Essentially, the migration procedure will involve exporting the rules, filters, data sources, and export feeds from the WakeupData platform and duplicating them on the Channable platform. So, everything about a feed output remains the same for the receiving companies, such as Google, Meta, Amazon, or any other platform that receives feeds.

We will, of course, guarantee that you have the opportunity to explore all of the new possibilities available through the Channable platform at your own pace. Where we notice areas where Channable's platform can improve your present product stream configuration and enrichment, we will discuss them with each client individually. 

Do we get any onboarding in the new platform?

Yes, you do!

Once your setup has been transferred, you will be able to receive a demo and onboarding to your new Channable account from a CSM or a Sales representative from the team allocated to your geographical location.

Furthermore, you will be invited to participate in the Channacademy, which ensures that all Channable users have a comprehensive understanding of the platform.

If you would want a demo of the Channable platform and new features prior to the migration, this may be done.

To request a demo, please complete the form at this link.

A Channable representative will contact you to set up a demo of the tool. Remember to mention in the "How Can We Help You" area that you're asking a demo as part of the WakeUpData to Channable transition.

Do we need to pay for ongoing support? Is there a managed service package?

Channable support is provided for all Channable clients in 13 languages. The support team is there to help out any way they can, from 09:00-18:00 CET, Monday-Friday. If desired/required, clients can obtain a paid SLA in addition to the Basic SLA services. The Paid SLAs come in 3 levels;

• Bronze SLA: The Bronze SLA gives you access to a designated Customer Success Manager, and bronze-level response/resolution times from the Channable Support Team. The bronze SLA costs €299 per month, in addition to the base price of your Channable package.
• Silver SLA: The silver SLA gives you access to a designated Customer Success Manager for strategic consultancy, a Technical Account Manager for technical consultancy, and silver-level response/resolution times from the Channable Support Team. The silver SLA costs €599 per month, in addition to the base price of your Channable package.
• Gold SLA: The gold SLA gives you access to a designated Customer Success Manager for strategic consultancy, a Technical Account Manager for technical consultancy, and gold-level response/resolution times from the Channable Support Team and off-hours (emergency) support. The gold SLA costs €999 per month, in addition to the base price of your Channable package.
  

What does the SLA look like?

All Channable clients will have access to the basic level SLA, which includes all support requests in 13 languages. With this basic SLA, Channable promises a response time of 24 hours after receiving the request.

If desired/required, clients can purchase a paid SLA in addition to the Basic SLA services. This may include a Technical Account Manager, a specialised Customer Success Manager, faster Support response times, and Account Setups. The paid SLA costs between €299 and €999 each month, in addition to the base Channable subscription rate.

How long will the migration process take?

The Migration process itself will be handled on a case-by-case basis per client, ensuring a smooth transition. 

We have a designated migration team in place, who will facilitate the whole migration process, with an aim to complete the migration within 2-3 weeks from the agreed-upon start. The time can of course vary based on the complexity and scope of the case.

How will the migration process work? in terms of tasks - is it me(client)?

We will handle it. You don't have to worry about practicality or downtime. We have a migration team in place.

However, please keep in mind that as a client, you may be expected to provide some feedback. This is only applicable in the event of technical challenges with a complex import-data structure, or if SFTP authentication is necessary at the start of the migration. A member of the Channable Migration Team will contact you if your feedback is required during the migration process.

How will this migration affect my subscription in terms of price?

The price of your setup on the Channable platform will be changed to reflect the Channable pricing model. The migration of your setup is dependent on your acceptance of the new price point, and it will not proceed unless you accept the pricing.

The pricing may vary based on the modules required and the level of the SKU package.

Here you can find more info about Channable pricing.

What happens to my CSS?

Free until October, from October it will be €19/month per CSS shop. 

More info about Channable CSS.

What is the difference in platforms? What are the new things I will get included in my plan?

When you migrate from WakeupData to the Channable platform, you will have access to the same functionalities that you do now. However, after migrating, you will have access to new and fascinating modules on the Channable platform, such as Marketplace integration and order connections, feed-based search advertisements, excellent Channacademy, and much more.

When can I move? If I am on a yearly/half-yearly/quarterly contract, do I need to wait until renewal? Can we be reimbursed and switch now?

You are free to ask the migration team to relocate your setup when you are ready. To avoid double payment, we recommend timing the transfer with the expiration of your WakeupData subscription. If you have any queries about this, please do not hesitate to contact us, and we will gladly assist you in planning your relocation.

When is the deadline for moving?

All clients will be migrated to Channable’s platform before August 2025. You will be contacted directly when your account will be migrated.

Who will be my main contact at Channable?

You will keep the same CSM until your migration has been completed and accepted by you. We understand the importance of having a familiar point of contact, and we want to ensure that this transition is as smooth and reassuring as possible for you.

Once you have successfully migrated to the Channable platform, you will automatically be covered by Channable's extensive support package. This package includes support in more than 21 languages, ensuring you can get help in your native language whenever you need it. Additionally, for all customers on a package of 179 EUR/month or more, you will be assigned a designated CSM who will continue to provide personalized support and assistance.

We are committed to making this transition seamless and beneficial for you, and we are here to support you every step of the way.

Will my feeds keep working if I have a contract running with WakeupData until August next year?

ABSOLUTELY YES!

Will WakeupData's platform stop working suddenly?

The WakeupData platform will eventually be discontinued. This will only occur after all customers have been transferred to Channable. As a result, the cessation of WakeupData's platform will not affect any clients.

Will we still have a designated CSM?

The Channable team will provide free support to all clients.

I want to change my setup, but have not yet migrated to Channable -  what should I do?

Until your migration has been completed, your feed will keep running in the WakeupData Connect platform and therefore any changes or additions to your feed will be attended to in the WakeupData platform. Enquiries related to your setup, support or implementation can be addressed through the normal channels with WakeupData, that being: 

Email: support@wakeupdata.com

Chat: In-platform support chat

Phone: +45 71 99 29 34 

Will it be possible to scrape and crawl? What happens to my crawl/scrape setup?

All scrape and crawl setups will keep working on the WakeupData platform after the announcement.  

Can I get a demo of Channable?

Yes, you can always get a demo of any of the features that Channable provides. Depending on the size of the client, this demo will either be given by a member of the Channable Support Team, or by one of the members of the Channable Business Development Team. 

To obtain a demo, please fill in the form on this site, and the demo request will be handled internally. A Channable team member will contact you to schedule a demo of the tool. Please mention in the "How can we help you" section that you are requesting a demo as part of the WakeUpData transition to Channable.

How does this affect our partner's deal with WUD?

Your agency partnership deal with WakeupData will be transitioned into Channable’s Agency Partner Program. You can find more about Channable's Agency Partner Program here.

What does the partner program look like?

The Channable Agency Partner Program is developed to foster the growth of our Agency Partners. 

The APP (Agency Partner Program) consists of 3 levels, depending on 2 factors.

1. Combined revenue from all managed clients linked to your Agency Partner Code.
2. The total number of Channable accounts linked to your Agency Partner Code.

The 3 levels in the APP are as follows:

Bronze Partners: Minimum €500 total account subscription value from a minimum of 3 Channable accounts.

Silver Partners: Minimum €2.500 total account subscription value from a minimum of 10 Channable accounts.

Gold Partners: Minimum €4.000 total account subscription value from a minimum of 15 Channable accounts.

For further details of the Channable APP, please refer to this site, which outlines the perks associated with each level.

I have a question specifically for Channable, can I contact them directly?